Common questions
Is the Free plan really free?
Yes, completely. No credit card, no time limit. You get 50 AI replies per month and a monthly report showing how many enquiries Pinghand answered. When you hit the cap and want more, you can upgrade to Starter at any time.
Do I need a credit card to start the 14-day trial?
No. You can start your Starter, Growth, or Multi-Location trial without entering any payment details. We'll ask for a card before your trial ends.
What happens after the 14-day trial?
You'll receive a reminder email 3 days before your trial ends. If you choose to continue, you'll be charged for your chosen plan. If not, your account pauses — no charge, no penalty.
How does annual billing work?
Pay upfront for 10 months and get 2 months free — that's a 17% saving. Starter goes from HK$99 to HK$83/mo, Growth from HK$299 to HK$249/mo, Multi-Location from HK$899 to HK$749/mo.
Can I change plans later?
Yes, upgrade or downgrade at any time. Changes take effect immediately and we pro-rate the difference.
What languages does Pinghand support?
Cantonese (Traditional Chinese), Mandarin (Simplified Chinese), and English. The AI detects the customer's language automatically and replies in kind.
Do I need to change my WhatsApp number?
No. Pinghand connects to your existing WhatsApp Business number through the official Meta WhatsApp Cloud API. Your customers message the same number they already have.
Can I take over a conversation myself?
Yes. On Growth and Multi-Location plans, the Handoff inbox lets you jump into any conversation and reply directly as the owner. The AI pauses for that customer until you hand back control.
How do in-chat payments work?
On the Growth plan and above, Pinghand can send a payment or deposit link inside the WhatsApp conversation. The customer taps it, pays, and you get notified — no cash on the day means fewer no-shows.